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Professional Experience

More than 20 years in technical communication, documentation engineering, knowledge management, structured content, release documentation, eLearning, and documentation operations across enterprise software, SaaS, healthcare, life sciences, financial services, and education.

Scriptorium Lab Services FZCO​

Founder & General Manager (Documentation Product Lead)
Oct 2025 – Present · Dubai, UAE · Remote from New Delhi, India

  • Founded an AI-augmented content-development company focused on technical documentation, documentation quality, content transformation, and AI-ready knowledge assets.
  • Designed and released eight browser-based applications spanning structured document generation, multi-model review, legacy-content migration, XML validation, FAQ generation, deterministic prompt compilation, and RAG-readiness auditing.
  • Built Docs-as-Code workflows using GitHub, Markdown, MkDocs, GitHub Pages, YAML, and CI/CD automation for versioned publishing and review.
  • Designed human-in-the-loop controls for evidence traceability, document validation, privacy checks, structured exports, and approval before publication or RAG ingestion.
  • Applied generative AI and prompt engineering to research, content ideation, drafting, technical review, visual concepts, presentations, and marketing content while retaining human editorial oversight.

Recovery Centers of America​

Documentation Specialist (Contract)
May 2023 – Jul 2025 · Remote from New Delhi, India · US East Coast teams

  • Partnered with IT Operations, Mission Center, Business Intelligence, Enterprise Applications, Telephony, and PMO teams to produce policies, procedures, runbooks, FAQs, workflow diagrams, user guides, and training materials.
  • Established centralized documentation governance covering document ownership, naming and numbering conventions, version control, approval workflows, and recurring review schedules.
  • Created a Smartsheet documentation dashboard that gave PMO stakeholders visibility into document status, owners, review cycles, and delivery metrics.
  • Authored operations documentation for identity and access management, endpoint deployment and patching, email security, VPN, telephony, backup, virtualization, and SSL certificate reviews.
  • Performed documentation audits and maintained HIPAA-aligned content controls across healthcare IT documentation.

Comm100​

Document Engineering Manager
Jun 2020 – Apr 2023 · India, Canada, and China teams

  • Owned the end-to-end knowledge base for four SaaS platforms: Live Chat, Chatbot, Ticketing & Messaging, and Knowledge Base.
  • Developed the complete online help system for the Amy Chatbot and improved the structure and findability of onboarding content.
  • Produced getting-started guides, best-practice guides, glossaries, troubleshooting content, security documentation, release notes, upgrade checklists, and how-to articles across 3+ product lines.
  • Integrated Agile ceremonies and documentation planning into release workflows to improve alignment with product changes.
  • Collaborated with Product Management, Engineering, QA, Customer Success, Product Marketing, and Technical Support to maintain technical accuracy and a consistent product voice.

Keysight Technologies​

Senior Technical Writer (Contract)
Aug 2019 – Nov 2019

  • Developed and validated online help content for the PathWave Foundation 2020 release.
  • Worked directly with subject-matter experts through Confluence and Slack.

BirdEye​

Curriculum Developer & Technical Writer
Jun 2018 – Mar 2019

  • Transformed a legacy webinar library into a microlearning video series.
  • Managed storyboarding, instructional design, production, voice-over, and LMS publishing.
  • Established the organization's Adobe Captivate production capability.
  • Created customer-facing knowledge-base articles for the BirdEye SaaS platform.

Oracle — Information Development Operations​

Sep 2015 – Apr 2018 · Drug Safety, Clinical, and Healthcare portfolios

  • Delivered 40+ eLearning courses and short videos across 9 English titles and 7 Japanese titles.
  • Coordinated translation and localization vendors across the United Kingdom, India, and Romania, including technical and linguistic review cycles.
  • Administered LMS assignments and instructor-led training events.
  • Resolved customer queries and documented recurring production issues in a shared knowledge repository.

Oracle — Principal Technical Writer​

Jun 2012 – Aug 2015 · Drug Safety portfolio

  • Modernized a legacy product-documentation suite to Oracle writing and publishing standards.
  • Restructured the online help system for improved navigation.
  • Delivered documentation for one major and three minor releases.
  • Authored release notes and known issues for 12+ patch releases on My Oracle Support.
  • Updated data-release and installation instructions for AERS, VAERS, VigiBase, and MedDRA on monthly, quarterly, and annual schedules with zero missed deadlines.
  • Adapted Agile practices for documentation planning across US, Romania, and India teams.

GlobalLogic — Mantas / Oracle Financial Services Software​

Consultant — Technical Writing Group
Dec 2005 – May 2012 · India and United States teams

  • Delivered enterprise product documentation across 10+ major release cycles in financial-services software and other domains.
  • Managed a small writing team and coordinated with US and India stakeholders.
  • Led knowledge-transfer sessions on documentation processes and authoring tools.
  • Maintained consolidated weekly status reporting and represented the documentation team in client project reviews.

Earlier Career​

  • Technical Writer, Mantas — Jun 2005 – Nov 2005
  • Technical Writer, Binary Semantics — Dec 2004 – Jun 2005
  • Technical Executive, ITL Education Solutions — Jan 2004 – Dec 2004
  • Customer Support Executive, Synergy Software — Sep 2003 – Jan 2004

Education​

  • Master of Computer Application (MCA), First Division — Madurai Kamaraj University, 2003
  • Bachelor of Science (B.Sc.), First Division — University of Delhi, 2000

Selected Professional Development​

Creating Technical Documentation with GitHub · Creating API Documentation · Prompt Engineering: How to Talk to AIs · Microsoft Copilot: The Art of Prompt Writing · Managing a Cross-Functional Team · Generative Voice AI: Text-to-Speech and Voice Cloning Tools · AI Tools Workshop

Selected Awards​

  • Service Award — Oracle, 2017
  • Spot Award — Oracle, 2013
  • Certificate of Appreciation — GlobalLogic, 2010
  • Excellence Award — GlobalLogic, 2008
  • Exemplary Performance — GlobalLogic, 2006