Password Reset Procedure¶
Use this procedure when you cannot sign in because you have forgotten your password or your current password is no longer accepted.
Reset the password¶
- Open the customer portal sign-in page.
- Select Forgot password.
- Enter the email address associated with your account.
- Select Send reset link.
- Open the password-reset message from the authorized portal sender.
- Follow the link and create a new password that meets the displayed requirements.
- Return to the sign-in page and use the new password.
Unexpected reset messages
Do not open a reset link that you did not request. Report suspicious messages through your organization’s approved security or support channel.
When the reset does not work¶
- Check the spam or junk folder for the message.
- Confirm that you entered the registered email address.
- Request a new link when the previous link has expired.
- Contact support when the account is locked, disabled, or no longer associated with the email address.